FAQ

What battery should I use?
If you're using Titan for planes or drones, use our flight battery calculator.

What is the minimum voltage of these packs?
Lithium Ion batteries can be safely used down to 2.5v per cell (example: 7.5v for a 3S/11.1v or 10v for a 4S/14.8v). This would leave the pack at 0% capacity. When we use our packs, we usually stop at 2.8v to 3.0v per cell, leaving about 5-10% of the capacity left. This keeps the packs a little cooler, prevents rapid voltage drop, and increasing the longevity of the pack.

What charger do I use for a Lithium Ion pack?
Luckily, Lithium Ion packs can be charged with the exact same charger and with the same settings as you use on LiPo batteries. Typically we charge them a little slower than a LiPo (0.5 to 1C) to get their maximum performance.

How many cycles can I expect from these batteries?
Lifetime depends on use style, the below are guidelines and should result in about 70% to 80% of it's original capacity:
500+ cycles - light use: low discharge rates (<1C), keeping the pack between 10% and 90% charged, proper pack storage when not in use (about 30% SOC).
300 cycles - standard use: above maximum discharge rates, ending the pack's use at 10% (about 2.9v), proper pack storage when not in use (about 30% SOC).
100 cycles - hard use: consistent use at maximum discharge rates, going to minimum voltage during use, stored at full or empty capacity, etc.
>100 cycles - excessive use: consistent use beyond maximum discharge rates, going to minimum voltage during use, stored at full or empty capacity, etc.

Can I get a pack fitted with a different connector?
Titan uses the following connectors for our packs (see below), we don't currently have the capability to change the connectors for a single order. Please contact us if you'd like to recommend a connector or if you'd like to make a custom order.
Flight Packs: XT60
Airsoft Packs: Mini Tamiya, Deans (T-Connector)

Can you make a custom pack?
We are able to make packs in nearly any size or shape. Cost is determined on number of cells in the pack, the number of units ordered, connectors chosen, etc. Lead time is usually 3-4 weeks depending on the order, but can be as fast as a few days if needed. To learn more, visit our Commercial UAV page or contact us and we'll work with you on a solution.

Do you have a pack that can discharge faster than 9 minutes?
If you current LiPo setup lasts less than 9 minutes unfortunately Titan won't work for you, the Lithium Ion technology just isn't there yet. Even our Fast Discharge packs would overheat and wouldn't give you an increased use time. Use our flight battery calculator to see if our packs would work for your application.

Does Titan have a reseller program?
Yes! Please contact us and we'll create a discount structure based on your location, order quantity, market you are merchandising Titan on, etc.

Where are you located?
Our headquarters are located in Arkansas, USA. We have three warehouses: two in the USA (Arkansas and Idaho). We recently closed our UK warehouse, but are building a better solution by August 2017. Our production facility is in Shenzhen China. Learn more about Titan here.

Where does Titan ship?
Titan ships to all countries worldwide. We've not had any issues getting our products to our customers, and have successfully shipped to over 47 countries. 

How much does shipping cost?
We recently closed our UK warehouse, but are working on another solution by August 2017
United States - most packages cost about $7 to $15 depending on weight. Its about $4 per battery (on average)
Rest of World - most packages cost about $43 depending on weight.

What does Titan do for Shipping?
We recently closed our UK warehouse, but are working on another solution by August 2017
United States - Titan uses USPS Priority (1 - 3 days) and UPS Ground (2 - 5 days) to ship to our US customers from our warehouse in Idaho.
Rest of World - Titan uses UPS and FedEx (3 to 5 working days) to our customers outside the US from our warehouse in USA.

How does Titan get Dangerous Goods into my country?
As Lithium batteries are considered dangerous goods by IATA we work with UPS and FedEx and other regional air carriers to get our packs legally imported into your country.